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Contact Us

Contact Information

  • Please note that we can only answer inquiries related to this website proper and its policies, as well as to our listed product offerings.
  • For questions related to EJ ANiME Store membership (KADOKAWA-ID), please use the link below.
    https://id.kadokawa.co.jp/kadokawa/help_en.html

  • [ATTENTION: Before inquiring about double payment]
    EJ ANiME STORE will need to perform credit and sales confirmation at the time of placing orders as payment may seems appear to be made twice depending on the type of card you use, however extact payment will only be made once for each order.
  • In addition, EJ ANiME STORE does not support debit cards and prepaid cards as listed in the USER GUIDE.
  • If a debit card or prepaid card had been used, due to the specifications, the credit will be deducted at the time of credit acquisition, however refund will be made after a certain period of time.
  • Before inquiring about double payment, please check your card type again and contact your financial institution.

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Customer Support Hours: Weekdays 10:00 - 18:00 JST

Closed on weekends, Japanese national holidays, and other days as announced.